Health Services Coordinator (3 Positions Available) Jobs in Fort Collins, CO at Colorado State University
Title: Health Services Coordinator (3 Positions Available)
Company: Colorado State University
Location: Fort Collins, CO
Fort Collins, CO 80523
Does this position qualify for hybrid or remote work?
Admin Assistant II
$3,013 – $3,650 Monthly + Full Benefits
Colorado State University (CSU) and the State of Colorado are committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSU’s Human Resources website for detailed benefit plan information for permanent full-time and part-time classified employees in the following University benefit areas:
State Classified Hourly
Description of Work Unit
Colorado State University
Colorado State University is one of the nation’s top public research universities and an institution on the rise. In the last decade, CSU has produced record enrollment, built on all-time highs in student diversity and student success; record fundraising far outpacing ambitious goals; groundbreaking research driven by a highly productive faculty; a campus revitalized by a transformational building campaign; and, perhaps most important, an unrivaled learning environment where nine of 10 recent graduates say they would choose CSU again and rate their education as excellent.
Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University.
Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.
Fort Collins, which has been home to CSU since the University’s inception in 1870, is a vibrant, friendly city of 161,000 tucked against the foothills of the Rocky Mountains in Northern Colorado, just 60 miles from Denver. The city boasts a lively arts and cultural scene, shopping in historic Old Town, a strong economy, and is a haven for outdoor enthusiasts. With more than 200 miles of bike paths and trails, easy access to the scenic Poudre River and majestic Rocky Mountain National Park, and within easy driving distance of Colorado’s iconic ski areas, it is a year-round paradise. Boasting a mild climate, thriving high-tech industry, and some of the best microbreweries in the world, it’s no wonder Fort Collins annually ranks among the most livable small cities in the United States.
Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSU’s Human Resources website for detailed benefit plan information for State Classified employees:
CSU is not a social security employer. Administrative Professional employees participate in a PERA or defined contribution plan (DCP) for retirement savings. For a DCP, CSU will automatically contribute an amount equal to 12% of the pre-tax monthly salary and employees contribute an additional 8%. For more information, please see the full list of retirement benefits located at
The CSU Health Network (CSUHN) at Colorado State University provides a full range of cost-effective mental health and primary care medical services on campus, referral for community specialty care, and comprehensive health education and prevention services programming. Services such as physical therapy, dentistry, and optometry are available. The CSU Health Network is active in creating a healthy campus environment to support learning and success. For more information about the CSU Health Network at Colorado State University, see
Patient Access and Registration Services
Patient Access and Registration Services at the CSU Health Network provide a crucial link between the students and clinical staff of the Health Network. Essential duties include providing excellent customer service, referring patients and visitors to the appropriate departments, scheduling appointments for patients according to established policies and procedures, entering and verifying insurance and working collaboratively with all health network staff. The Patient Access and Registration staff strive to foster an environment which promotes patient comfort and trust and always exemplify the core values and missions of the organization. The Patient Access and& Registration department provides services between the hours of 8:00 am – 5:00 pm Monday-Friday, providing attractive work schedules for staff.
The Health Services Coordinator supports the students and staff of the CSU Health Network by providing administrative support, customer service, and facilitation of patient flow through our medical clinics. The Health Services Coordinator maintains a high level of professionalism and confidentiality as the first point of contact for students entering the medical services. This position works closely with providers, support staff, and other team members to provide a caring, safe, and inviting environment for students to care for their body and mind. The Health Services Coordinator reports to the Access and Registration Manager and receives guidance and direction from the Front Desk Team Lead
This posting intends to hire three positions:
Position #1: Scheduled to work full-time, year-round at one position within the Health Network
Position #2: Scheduled to work full-time, at one position within the Health Network only during the academic year
Position #3: Scheduled to work full-time, year round floating desk coverage within the Health Network
To be considered for this position, candidates must demonstrate:
Two full-time years of medical office experience, which may have included a combination of reception, billing, or records.
Experience working with a diverse student/patient population in a university setting
Experience including university eligibility requirements (fees, immunizations and travel)
Experience working in a Electronic Health Record system (PyraMED – EHR at CSU)
Experience performing the duties of scheduling, insurance input, posting medical charges, and answering billing questions
Related State service experience
Knowledge, Skills, Abilities and Other Characteristics
Ability to communicate benefits and answer questions about the CSU Student Health Insurance Plan and the waiver processes
Excellent relationship building, interpersonal relations, and customer service skills with a focus on collaboration, inclusion, and service
Exceptional listening, verbal, and written communication skills for understanding needs and clearly disseminating information to students and staff
Team player with the ability to work independently
Ability to analyze policies, programs, and initiatives to make recommendations for quality improvement
A personal or professional commitment to diversity, equity, and inclusion through active planning and purposeful effort
Essential Job Duties
Job Duty Category
Schedules appointment type based on medical symptoms described by the patient and schedules with Acute Care clinic
Assists in getting a patient signed into the Acute Care clinic based on need
Assigns electronic forms to those that need them
Uses tagging/tracking system in EMR to help track students through the clinic and communicate their location to other departments
Manages walk-in traffic to determine what clinic or resource the patient needs
Facilitates the smooth flow of patient movement through the Acute Care, Primary Care and Women and Gender Care clinics
Notifies call nurse in appropriate clinic of emergent situations
Monitors the wait room to ensure patients to account for patients that need assistance with wheelchairs, ice, or other emergency resources
Follows federal regulations and HIPAA guidelines when releasing or discussing patient information, especially as it relates to releasing medical and billing information to patients or third parties
Provides help desk services to patients and staff to include helps with directions, answers questions, and provides general assistance
Ensures athletes have completed the necessary requirements prior to the appointment time; walks them through the process to ensure all steps are completed
Verifies patient information of prescriptions of third parties
Percentage Of Time
Job Duty Category
Completes patient check-in through the EMR system and determines if all necessary forms have been completed
Verifies student eligibility through the University Databases and identifies related fees prior to checking them in
Notifies student of any need to pay additional fees or provide other community resources if student is unable to use the CSU Health Network
Gathers, identifies, and accurately inputs billing and health insurance information to ensure successful and timely billing of insurance claims
Verifies the health insurance is active and the patient has the appropriate student eligibility to utilize our facility
Determines whether or not an insurance is in or out-of-network and communicates expected coverage to student
Determines if other insurance needs to be billed in the case of a motor vehicle accident, athletic referral, worker’s compensation, work related physicals
Utilizes insurance portals and Availity (insurance clearinghouse) to verify insurance plans if EMR is down
Maintains a working knowledge of all insurance providers and their contracted status at the CSU Health Network
Provides guidance for walk-in patients and checks them into the Acute Care clinic
Ensures all paperwork is completed for each appointment type to satisfy legal and organization needs
Assists students who are required to have physicals in providing information, filing out release forms, and scheduling appointments to meet all pre-appointment requirements
Percentage Of Time
Job Duty Category
Determines if a release is on file or if one is needed prior to releasing information
Assists in inputting health history forms that have not been done electronically
Collects payment for self-pay patients
Balances cash drawer, rectifies reports, prints, and submits appropriate reports to accounting
Supports new staff by training on the EHR and essential functions
Participates in quality improvement initiatives to enhance the quality of relevant processes and programs
Other administrative support duties as requested
Percentage Of Time
Job Duty Category
Referrals and Navigation of Care
Cross-trains to provide back-up for referrals coordinator and insurance navigator, which includes:
Schedules, problem solves, communicates, and coordinates referral appointments with outside specialists
Coordinates with staff to track the status of all provider reports on patients referred to hospitals, outside clinics and specialty providers and follows up for reports/records not received on referred patients
Ensures that all referral forms are sent to health records in a timely manner, after assigned actions are completed
Responds to internal provider questions, requests, and concerns regarding the status of patient referrals, care coordination, or follow-up status
Provides transportation consultation, coordination, and support to clinic patients referred to specified health care facilities
Assists patients in calling their insurance to get a clear idea of what their patient responsibility will be for codes provided by medical providers; utilizes the Cost Estimate Form to document quotes given
Provides an up-to-date list of providers in the community that are currently accepting new patients
Completes prior authorizations for procedures, medications, and behavioral health
Assists in transitioning graduating students to the community
Helps patients understand general insurance concepts
Possesses thorough understanding of Kaiser and Tricare for referrals and cost estimates
Reviews Explanation of Benefits and answers billing and bursar questions
Ensures prior authorizations are completed in a timely manner
Answers, responds, and documents phone calls, requests, and questions from patients in a timely manner; calls must be accurately managed or redirected as appropriate
Provides patients with other clinic and community based resource materials
Verifies insurance information for referral purposes and processes insurance information for referral patients
Percentage Of Time
Special Instructions to Applicants
Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.
Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience. Please note: Part-time experience will be calculated to determine the full-time equivalent.
The Work Experience is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.
If an Application is considered “Incomplete”, the Application will be removed from consideration for the position.
An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.
An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.
Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.
When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.
Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
Please see the Required Documents section of the posting.
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
The selection process for State Classified positions may include an exam(s) and interview(s) which require candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense.
All status updates for this position will be sent via email from [email protected], OR the Employment Consultant facilitating the search process. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.
Pertinent updates to your Application status can be obtained by logging into your application account at https://jobs.colostate.edu
Equity, Diversity, and Inclusion at Colorado State University
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Colorado State University is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources – Employment Office, at
[email protected] or call (970) 491- MyHR(6947).
Please check the Help link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions.
All other inquiries should be directed to the Colorado State University Human Resources Office (970) 491- MyHR(6947).
Conditions of Employment
Pre-employment Criminal Background Check (required for new hires), Special Requirements/Other – CSU Health Network Policy follows Centers for Disease Control and Prevention (CDC) guidelines for Employee Health in a healthcare setting, including proof of vaccinations. All employees must show proof of compliance with these recommendations.
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160,
(970) 491-1715, [email protected]
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected]
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected]
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
Employment and Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.