Overview

Museum Experience Assistant Jobs in Austin, TX at Austin Childrens Museum

Title: Museum Experience Assistant

Company: Austin Childrens Museum

Location: Austin, TX

Thinkery is where Austin’s children and their families come to enjoy play-based, inquiry-rich, hands-on learning experiences. We believe that innovative, play-based, STEAM (science, technology, engineering, arts, and math) learning experiences are a powerful way for children to develop problem-solving skills, critical thinking, and curiosity about the world around them. Our exhibits and programs encourage children—alongside their caregivers—to solve creative challenges, explore a variety of materials, and to develop new ways to complete unfamiliar projects. Through these activities, children gain the tools and confidence to develop and grow into enthusiastic, creative, lifelong STEAM learners and thinkers.POSITION SUMMARYThe Museum Experience Assistant (MEA) works with the Guest Experience team to provide exemplary customer service and playful engagement with guests. They hold a significant responsibility to enrich the guest experience by creating a positive atmosphere that fosters joy through play and learning. MEAs ensure the guest experience is a pleasant one from start to finish through clear communication, efficient service and educational activation of galleries.ESSENTIAL FUNCTIONS

Engage in and promote excellent customer service to create a safe and fun experience
Interact with museum guests, both children and adults, from diverse backgrounds with an energetic, friendly, positive, and professional demeanor
Support museum operations including:
Opening and Closing procedures
Check in and POS transactions for Admissions and Retail
Monitor and maintain a safe and clean environment including cleaning and sanitizing frequently touched surfaces and gallery spaces, props and exhibits

Facilitate inquiry-based STEAM education activities for children and their caregivers on the museum floor

OTHER RESPONSIBILITIES

Schedules and availability reflects that the organization is a 7-day-a-week operation. Staff are expected to work weekends and holidays. Periodic duties outside of/in excess of regular work week schedule during seasonal high-volume times.
Actively practice Thinkery’s health and safety protocols. Thinkery staff are required to be fully vaccinated against COVID-19 with medical exemptions available.
MEAs are expected to work minimum 2 days/week, including weekend, dependent on need Tuesday through Sunday and additional holiday hours.
Candidates must have consistent availability at least 2 of the following days per week: Tuesdays, Fridays, Saturdays and Sundays

KNOWLEDGE, SKILLS & ABILITIES

Problem solve and react positively to rapidly changing circumstances.
Thrive in a fast-paced, varied and demanding work environment.
Excellent communication skills including listening and comprehension skills.
Must be hands-on, team-oriented, and attentive to detail

COMPETENCIES

Community Focus: Building strong community relationships and delivering community-centric solutions
Ensures Accountability: Holding self and others accountable to meet commitments
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Values Differences: Recognizing the value that different perspectives and cultures bring to an organization
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

EXPERIENCE & EDUCATION

High School Diploma or GED
1+ years of experience in customer service
Experience working with children and families
Spanish fluency preferred, knowledge of ASL a plus

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
*This position is very active*. While performing the duties of this job, the employee is required to:

Observe and respond to the needs of guests, staff, and community partners.
Move throughout the museum
Manipulate and move exhibit components weighing up to 25 pounds, including those that may be low to the ground or above eye level
Clean and disinfect a variety of surfaces and props of various sizes at various heights.
Communicate and exchange accurate information with guests, staff, and community partners in a variety of formats including in-person, electronically, and over the phone.
Identify and respond to safety hazards
Work in outdoor environments
Operate a cash register and computer efficiently and accurately

This job description should not be construed to imply these requirements are the only duties, responsibilities and qualifications for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills, and perform other related work as required. This job description may be updated as needed.The Thinkery is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. All candidates offered a position will be required to submit to a background and reference checks.
Job Type: Part-time
Pay: $13.50 per hour

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